From the category archives:

Your Communications

If you want to create some attractive marketing material, whether it’s a website or a leaflet, there are some basic rules that you must apply for your copy to work for you.

  1. Your headline - this must spark interest with your consumer. A question which addresses your consumers needs or desire is recommended to gain the consumers interest in your material. An ideal way to compile good headlines is to brainstorm your keywords and common problems associated with your subject to help you with this.awareness
  2. Your language – the language you use in your markerting materials is so important. I don’t mean your spoken language - but your written copy. It’s easy to get lost in your own work and even easier to pick up on the downfalls of others, but try to avoid all aspects of negative language in your marketing materials - if the reader is reading a positive message, they will feel positive too.
  3. Your message - what are you trying to achieve from your marketing materials? Are you looking for an instant response or sale? Are you looking for feedback? What do you want you consumers to do when they have your material? It may sound silly, but you would be amazed at the large amount of copy that can be produced, perhaps rushed, and as a result be of poor quality. Also think about What’s In It For Your Customers.
  4. Your guarantee - your consumers will often expect a guarantee from businesses now rather than it being a nice surprise. Therefore you would be daft not to assure your customers that they can have a full re-imbursement of their investment if your product or service is not to their satisfaction, and this needs to be clear on all of your marketing materials too. This is an important part of forming your relationship and trust with the consumer.
  5. Be different! Consumers are bombarded with marketing materials all the time, whether they realise it or not. Therefore, for your marketing materials to stand out, you do need to be a little different. You can do this by producing your materials in bright colours, or maybe you could include interesting facts or quotes that could be inspiring and of interest? Use your imagination!

Would you like to get your hands on 101 copywriting tips, collated by the experts?





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In promotion and advertising, a testimonial consists of a written or spoken statement from a person commending the virtue of a service or product. Some people collect testimonials as a matter of course, whilst others just hope they’ll receive them as a gesture of goodwill from a happy customer… The latter, of course, is a very inefficient way to collect positive feedback.

Your business should be made up of happy 100% Satisfaction Guaranteedconsumers – you wouldn’t existist without your consumers, and you must remember that in everything you do. Remember to acknowledge any recommendations you do receive, and when you do have an obviously delighted consumer, take the opportunity to ask them for a testimonial, particularly if you don’t have any systems in place for collecting this type of thing.

Business and marketing are increasingly competitive and it’s harder to sell for several reasons: there’s more competition, there are those who are just after a quick job, those who will do your job for next to nothing, and of course, consumers are making more time to price shop because they have less disposable cash than they did before the recession. Therefore, you must communicate why you are better or different to your competitors, you must show that you are a genuine company who cares about satisfaction and results, and more importantly, you must offer them value – whether your offer them a maintenance plan or advice, or value for money! Testimonials are a great form of promotion because it’s not you talking yourself up, but happy consumers prepared to share their experience.

Testimonials offer a potential consumer an insight into your service and what they might expect. Not only that, but they have other uses too; if you’re a local company that has a limited geographical audience, you can use them on your website or blog to help your search engine optimisation. How? You must, of course, detail the town that the customer is based after their testimonial, as the areas are likely to be keywords that other potential consumers use. keywordsIf you add your testimonials to your site as you receive them, you should be updating your site regularly, which Search Engines love, and your consumers should be able to identify with your existing audience. Consumers might even come across a name or company they know – and in this case, testimonials are absolutely priceless!

In conclusion, a business should implement a system for collecting feedback, and an easy way to do this is to include a feedback form with a thank you note. There is nothing like receiving good feedback for your service or product – it can be motivating as well as valuable. Always acknowledge the consumers that do take the time to fill out your feedback forms and make it as easy as possible for them to do what you want them to do (i.e. including a return stamp addressed envelope). By implementing this sort of system, your consumer will feel valued and hopefully they’ll be more than happy to spread the good word of your product or service.

Remember that automation and flexibility will increase your small business efficiency and, in-turn, make your life much easier!

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