From the category archives:

Back To Basics

Whether you’re advertising online, in parish council magazines or in the newspaper – you need to know whether the return on your investment is a good one. This means that whatever time and money you put into your chosen form of advertising, you must measure newspaperdirect mailEmail commshow many enquiries or sales that has created for you, and in-turn, whether it’s been a worth while investment.

Here are a few of ways of capturing where your consumers found you:

  • Ask consumer when they enquire through a call or online form
  • Ask them on a feedback form
  • Ask them on a follow-up e-mail or telephone call

The best forms of marketing vary from business to business, but the idea is to find out which ones work for you, and then keep doing them!

The mistake many small businesses make is to use only one or two forms of marketing. Keep your options open by at least knowing what else you can use when you have the initial funds or time to implement them.

With growing forms of marketing and greater knowledge of the elements required in our materials, it’s much easier to get it right the first or even second time – however, it’s important to know that it may not necessarily be the form of marketing you use that doesn’t work, but quite often it’s the material being sent out.

The only way to ensure you material works is to test it on a small scale. If you don’t do this, you could pay the price for thousands of useless flyers or adverts to go out and not work – it’ll be lost money that you won’t be able to recover. To ensure you get your return on investment, test small, and if you get a good return, then you can then do it on a bigger scale.

If you want to purchase your own selection of Top Marketing Tips you can do so from this page.

Key Characteristics For Your Communications

So, What Do Your Customers Want?

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Firstly, I must apologise for not writing here as I should have over the last couple of weeks! I admit, I made the most of the Christmas break and I hoped to avoid work as long as I could thereafter…and I know I’m not the only one! 

If you struggle with The January Blues too, I’ve written an article with tips to help keep your motivation, goals and achievements up, when business may be seemingly down…!Measuring!Recently I’ve been preparing some figures for one of my clients; sounds boring, I know, but I’m quite excited for them, the benefits that they will get from their investment, and the challenges too.

I’ve been working for this company since the end of August 2009, and the initial challenge was to evaluate what they were currently doing to bring in business on their small budget, and how they could improve it; this worked well for me, because by helping them grow then, I am now able to help them grow again now.

My recent job has been to go through all their figures to ensure that my client puts forward a good case to the bank manager for securing some substantial funds.

Therefore, I needed to get know all of the following detail:

  • Their previous income before the changes we made in 2009
  • Their average current income since then
  • Their current expenses
  • Their previous expenses
  • Their current marketing activities and expenditure
  • Their current market demand and competition
  • Their required investment for desired marketing schemes, machinery, vehicles (real figures)
  • And their required future income to meet current debts, future commitments and expenses

growing your businessThis client started small, and in a sense, on the back foot! They got into their market at a time where their industry was really starting to be recognised for its earning potential, growing demand and technology. Unfortunately this company started with the industry experience and service to offer, but they were starting from scratch when it came to business knowledge. With a bad credit rating and the bare minimal to invest in marketing and office administration, it could not have been harder to start and manage a business. Now this company have got to the point where, with a little bit of help along the way, their income is now a sustainable amount to run effectively; the main competition, however, is starting to run away with the new technology, and they need to invest in bigger and better machinery to keep up, which also means new vehicles, to justify their pricing structure and service quality…

But for this, I also need to provide evidence that this company can create the demand, cope with the created demand effectively, and in-turn they will be able to produce the right amount of Marketing Messagesmoney every month to repay the desired loan.

By securing these funds, it would offer the company an opportunity to design and think about the new messages they can convey and promote to their current existing and potential customers.

  • What makes this new machinery and technology better?
  • How, or why does it meet their needs or benefit them?
  • How is it value for money?
  • Why should they YOUR company?

Money is precious in this day and age, and it takes a lot more persuasion for consumers to part with it!

I asked the company what they originally thought they would need to borrow, and after I had finished with the figures, they needed another half of their original figure mentioned to sensibly meet repayments in the required time and still have cash to reinvest, or for unexpected, and unwanted surprises!

This was perhaps an unwanted surprise in its self, but with no cut backs available, this is a risk they needed to take, and anyone who has been there will understand that it’s almost like you could be signing your life away to the bank manager…

So before making any large investments or commitments like this, be sure that this is what you see your self doing in 5 or 6 years time, how will it effect your cash flow, and most importantly, your stress levels…

A stressed boss is never a happy boss, and an unhappy boss means unhappy workers, …and so on and so forth!

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